- Committed team Who believe,“ you deserve the best”
- Flexible timing – 24 x 7 counter service from airport to take care “anytime, anywhere”.
- Smart connectivity to have “smooth and simplified” transactions.
- ”Cost effective” innovative” and “Value for money” transport solutions.
- Smart customer care systems to ensure “ prevention is better then cure”
KEY ACCOUNT MANAGEMENT
We follow KAM to ensure the we deliver something better to our most valued customers.
KAM a customer-oriented coordination unit within our company, in which activities associated with very important customers are consolidated.
The objective of key account management is to gain a thorough understanding of key customers. Furthermore, the coordination with them has to be done in such a way that our employees display a uniform and approach towards these customers.
SERVICE LEVEL AGREEMENT
We follow SLA to ensure that we provide “Best in Class” services that have been promised to our valued customers at the time of contract. SLA is a written agreement that clearly lays out our responsibilities to customers as a services provider. SLAs establish customer expectations with regard to the service levels expected from us on performance and quality. Specific performance benchmarks are agreed upon, to which actual performance are periodically compared & the reports are shared with customer for their satisfaction.
- Proactive maintenance, with periodic quality check.
- Deliver spare key or provide assistance within 1 Hr. anywhere in Doha.
- On Road assistance for Battery, other break downs.
- Emergency line is active 24/7 in case of any unexpected situations.
- Mobile Workshop to do the periodic service at customers point. And do a test drive with customer.